Shipping & Returns Policy
What service do you use to ship my order?
We ship using USPS Priority Mail. USPS will deliver Monday - Saturday, excluding holidays.
Can I order if I live outside of the United States?
Our products can be shipped to addresses within the United States, Canada, as well as overseas APO/FPO military addresses. Additional shipping fees may apply for addresses outside of the United States.
How much do you charge for shipping?
We offer free shipping for orders in the continental United States over $99. All other shipping rates will be based upon delivery distance and weight of package. Final shipping costs will be stated before you complete the checkout process.
How long does it take to process and ship my orders?
We ship Monday through Friday during normal business hours. Once your order is placed, it will be shipped within 1 - 2 business days. Orders placed over the weekend or on holidays will be shipped on the next available business day. Credit card authorization and verification must be received before any order is processed for shipping.
Shipping delays may occur during the holiday season and after any major sales event due to the high volume of orders.
How long will it take for my order to arrive?
After your order has been shipped, the delivery date will depend on the shipping method selected at check out and the address for delivery.
What is your return or exchange policy?
We offer a hassle-free, 30-day return or exchange policy if you are unhappy with any product you have ordered.
Unfortunately, we do not accept returns on hats, beanies or apparel for hygienic reasons.
How do I return or exchange a product I ordered?
Please mail your product to the address below, along with your original packing slip and a message that states why you are returning the product and whether you would like a refund or exchange. If you would like to exchange your product, please clearly state what product you would like to exchange it for.
Motiv-8 Performance Nutrition
22600 Lambert St, Suite 807
Lake Forest, CA 92630
Once we receive your package, it can take 1 - 2 weeks to process your return or exchange.
What about shipping costs?
You will be responsible for paying the shipping costs to return your items. Unfortunately, shipping costs on your original order are non-refundable. If you are exchanging a product, we will cover the shipping costs back to you.